======  ======



===== Description =====



The CHAPI service utilizes a local user account to run the CHAPI ServiceHost. This local user must have a password set, the CHAPI installer will set this password initially.



===== Issue =====



The password that CHAPI uses by default may not satisfy the local or group password policy of the machine its being installed on. Common password policies are:
    * At least X characters
    * At least 1 number
    * At least 1 capital letter
    * At least one special character, such as !,@,#,$, etc.



The CHAPI installer uses a 9-character password by default. If this is not long enough, you may use an alternate password by specifying it yourself.



===== Resolution =====



==== If you do not have CHAPI installed ====
  - To solve this issue, you can increase the complexity of the password manually by running the CHAPI installer separately with the “password=” switch.
  - Type in the following command:
    * <code>
chapi.setup.msi username=[chapi username] password=[chapi user password]
</code>
    * Example:
    * <code>
chapi.setup.msi username=chapi password=Ch@piUser1
</code>
  - Be sure you add in the additional chapi.setup.msi options needed, see the other related articles on installing Chapi via the command line interface for additional details.
  - The above example tells the installer to set Ch@piUser1 as the password for the service user.



==== If you have CHAPI installed ====
  - Refer to this article [[chapi_-_chapi_local_user_account]] for steps on resetting the password.



===== Source =====



Contributor: Brandon R., Cyrious



Date: 4/30/2013



Version: Control 5.1