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another_program_is_currently_using_this_file [2019/01/30 09:22] (current)
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 +===== Error Message =====
 +
 +
 +
 +{{::​2015-07-25_16_04_31-.png?​nolink&​|}}
 +
 +
 +
 +Another program is currently using this file.
 +
 +
 +
 +===== Cause =====
 +
 +
 +
 +This error appears to occur when a Client PC Control users has Write and Read access to the Control.exe file.
 +
 +
 +
 +===== Resolution =====
 +
 +
 +
 +To resolve the issue immediately:​
 +  - On the server, open Computer Manager and click on Open Shares.
 +  - Locate the user which has Write + Read level access in the Open Mode column. ​
 +  - Be sure this user is aware and has already tried to close Control first.
 +  - Right click and close any open Control related files that user has open. 
 +
 +
 +
 +To resolve the issue permanently:​
 +  - On the server, navigate to the Control folder where the Control.exe file is located.
 +  - Right click on the Control.exe file and select Properties.
 +  - Set the Write permission to Deny for all users.
 +  - Click Ok.
 +  - Have all users re-start Control.
 +
 +
 +
 +Updated: 7/28/2015 - Steve H.
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 +
 +