Differences
This shows you the differences between two versions of the page.
| — |
artwork_tab_doesnt_appear [2019/01/30 09:22] (current) |
||
|---|---|---|---|
| Line 1: | Line 1: | ||
| + | If the Artwork Tab is not showing in Control, check the following: | ||
| + | - Ensure you are viewing a Order or Estimate. | ||
| + | - Ensure the Order or Estimate is not in Edit mode. | ||
| + | - Check the CHAPI Service and ensure user is running as is *Local System* and not as *.\chapi* | ||
| + | - Check the name column in the CHAPI.DatabaseRecs table. It can not be null. | ||
| + | - Check for the CEF folder and files in the Cyrious\Control folder. | ||
| + | |||
| + | |||
| + | |||
| + | //Further Troubleshooting:// | ||
| + | - Hit F12 with the tab open | ||
| + | - then hit F5 on the console window with the network tab open it will then issue a request to load the order, | ||
| + | - click on that request and it will tell you where it's trying to load the tab from (artaddress) | ||
| + | |||
| + | |||
| + | |||