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chapi_-_chapi_local_user_account [2019/01/30 09:22] (current)
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 +====== ​ ======
 +
 +
 +
 +CHAPI utilizes a local user account to run the CHAPI_ServiceHost service under services.msc
 +
 +
 +
 +This account is created by default during the installation of CHAPI. If this account is removed or the password is changed, the CHAPI service will not run successfully.
 +
 +
 +
 +===== Issue =====
 +  * The CHAPI user does not exist.
 +  * The CHAPI service can not be started due to a logon failure.
 +
 +
 +
 + ​{{::​chapi_service_wont_start_due_to_logon_failure.png?​nolink&​441|}}
 +
 +
 +
 +===== Resolution =====
 +  - Update the password for the CHAPI local user then update the CHAPI ServiceHost by clicking the Logon tab of the service.
 +    * This article will give you the password details needed for resetting the password.
 +    * [[chapi_-_password_policy]]
 +
 +
 +
 +===== Alternate Resolution =====
 +  - Recreate the CHAPI local user then update the CHAPI ServiceHost by clicking the Logon tab of the service.
 +  - Reinstall CHAPI using the Manual Command Line instructions.
 +
 +
 +
 +===== Source =====
 +
 +
 +
 +Contributor:​ Brandon R., Cyrious
 +
 +
 +
 +Date: 04/30/2013
 +
 +
 +
 +Version: Control 5.1
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 +
 +