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+ | CHAPI utilizes a local user account to run the CHAPI_ServiceHost service under services.msc | ||
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+ | This account is created by default during the installation of CHAPI. If this account is removed or the password is changed, the CHAPI service will not run successfully. | ||
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+ | ===== Issue ===== | ||
+ | * The CHAPI user does not exist. | ||
+ | * The CHAPI service can not be started due to a logon failure. | ||
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+ | ===== Resolution ===== | ||
+ | - Update the password for the CHAPI local user then update the CHAPI ServiceHost by clicking the Logon tab of the service. | ||
+ | * This article will give you the password details needed for resetting the password. | ||
+ | * [[chapi_-_password_policy]] | ||
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+ | ===== Alternate Resolution ===== | ||
+ | - Recreate the CHAPI local user then update the CHAPI ServiceHost by clicking the Logon tab of the service. | ||
+ | - Reinstall CHAPI using the Manual Command Line instructions. | ||
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+ | ===== Source ===== | ||
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+ | Contributor: | ||
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+ | Date: 04/30/2013 | ||
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+ | Version: Control 5.1 | ||
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