The CHAPI service utilizes a local user account to run the CHAPI ServiceHost. This local user must have a password set, the CHAPI installer will set this password initially.

The password that CHAPI uses by default may not satisfy the local or group password policy of the machine its being installed on. Common password policies are:

  • At least X characters
  • At least 1 number
  • At least 1 capital letter
  • At least one special character, such as !,@,#,$, etc.

The CHAPI installer uses a 9-character password by default. If this is not long enough, you may use an alternate password by specifying it yourself.

If you do not have CHAPI installed

  1. To solve this issue, you can increase the complexity of the password manually by running the CHAPI installer separately with the “password=” switch.
  2. Type in the following command:
    • chapi.setup.msi username=[chapi username] password=[chapi user password]
    • Example:
    • chapi.setup.msi username=chapi password=Ch@piUser1
  3. Be sure you add in the additional chapi.setup.msi options needed, see the other related articles on installing Chapi via the command line interface for additional details.
  4. The above example tells the installer to set Ch@piUser1 as the password for the service user.

If you have CHAPI installed

  1. Refer to this article chapi_-_chapi_local_user_account for steps on resetting the password.

Contributor: Brandon R., Cyrious

Date: 4/30/2013

Version: Control 5.1

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