Creating Custom URLs

The Cyrious Ecommerce platform allows customers to request custom URL's for each Store in addition to using the default URLs that are provided when your system is provisioned. You can configure these using a Wildcard SSL or a Standard SLL. If you have multiple Stores, you can mix and match, meaning, one Store can be configured with a WildcardSSL, and another can be configured with a Standard SLL.

It is important to be aware that there are different SSL requirements for using a Wildcard structure vs a Standard structure when selecting a custom URL for your Store:

  • Wildcard Certification allows you to secure your url and an unlimited number of subdomains under the same branding. For example, a Wildcard SSL for *.yourdomain.com can secure: www.yourdomain.com, email.yourdomain.com, store.yourdomain.com, etc. A key advantage of this type of setup is that it is easier to manage your settings per site, and you would have one certificate expiration date for all sites connected to the certificate.
  • Standard Certification allows you to secure a single url. For example, a Standard SSL for yourstore.com will not allow for subdomains under the certification.

Cyrious Software does not sell SSL certificates. You will need to purchase them through your domain/web hosting provider. Cyrious Software applications run on Microsoft IIS based servers. Please make sure your provider supports this configuration before continuing. Apache based SSL certificates cannot be supported. When purchasing an SSL certificate, Cyrious Software requires a minimum of a 1 year certificate.

New Wildcard SSL Certificate Setup

If you're planning on using a Wildcard SSL for an Ecommerce Store for the first time, you'll need to complete the following steps. If you are familiar with web hosting, you can provide a completed PFX file with a password to our Ecommerce Team.

Contact Cyrious Ecommerce Team

Notify Cyrious Ecommerce Team at ecommercecyrious.com that you wish to receive a certificate request (CSR) for a Wildcard SSL. This may take up to two business days to process.

Please use our example below for the information to include with your request. This is just an example. All information should be updated to your information before being sent to the Cyrious Ecommerce Team.

  • Store ID = 1
  • Certificate Domain Name = *.yourdomain.com
  • CNAME Domain Name = store.yourdomain.com
  • Organization Name = ABC Signs, LLC
  • Organization City = Baton Rouge
  • Organization State = Louisiana
  • Organization Country = US
  • Type of Certificate: Wildcard

For the Store ID, you will get this ID from your admin panel. Navigate to Stores and pull the ID for the correct Store. For the organization name, city, state and country, please make sure you provide the information you will use to fill it out on the SSL certificate if you haven't already purchased it.

Create CNAME Record

For your custom URL to work, you’ll also need to create a CNAME record for the custom URL you're planning to use. To do this, you’ll need to log into your domain/web hosting provider’s account management site that controls your domain’s DNS records.

Common domain hosting providers are GoDaddy.com, HostGator.com, BlueHost.com, and InMotionHosting.com. We recommend you review the documentation specific to your provider as some terminology may be different than what is listed below.

  1. Log into your hosting provider and navigate to the section where you can manage your domain's DNS settings.
  2. Following your hosting provider's documentation, to configure a new CNAME record with the following information:
    1. Name (Host): Enter in the subdomain you want to use for this CNAME record. For example, store would be entered based on the example above. Most providers, such as GoDaddy, will auto-append you domain. If your provider requires the full web address, please type it manually. The full name should look something like this: store.yourdomain.com where yourdomain.com is your actual domain.
    2. TTL: Use your provider default. If your provider doesn't have a default, please use 14400.
    3. Type: CNAME
    4. Record (Value): ecomm-dns-verify.corebridge.net
  3. Save the entry.

Purchase Wildcard SSL

Once you've created the CNAME record, purchase a wildcard SSL using the CSR provided by the Cyrious Ecommerce Team. If your SSL provider requires the server type, select the IIS option. Once your certificate has been authenticated, reply to the Cyrious Ecommerce Team and attach the new digital certificate (CRT). When sending the CRT, please make sure the file is sent as a zip file as some email providers block the sending/receiving of these types of files. After Cyrious Ecommerce Team receives the new certificate, we will then activate the certificate for the appropriate Store. This process may take up to 5 business days. Once the certificate is correctly configured, you'll be able to use your new subdomain to access the Store.

Using an Existing Wildcard Certification

If you're setting up additional Ecommerce Stores with subdomains using a Wildcard SSL already configured with Cyrious, you'll need to complete the following steps. If you are using an existing Wildcard SSL not configured with Cyrious, please provide a completed PFX file with a password to our Ecommerce Team.

Create CNAME Record

For your custom URL to work, you’ll also need to create a CNAME record for the custom subdomain URL you're planning to use. To do this, you’ll need to log into your domain/web hosting provider’s account management site that controls your domain’s DNS records.

Common domain hosting providers are GoDaddy.com, HostGator.com, BlueHost.com, and InMotionHosting.com. We recommend you review the documentation specific to your provider as some terminology may be different than what is listed below..

  1. Log into your hosting provider and navigate to the section where you can manage your domain's DNS settings.
  2. Following your hosting provider's documentation, to configure a new CNAME record with the following information:
    1. Name (Host): Enter in the subdomain you want to use for this CNAME record. For example, myburgershop would be entered based on the example above. Most providers, such as GoDaddy, will auto-append you domain. If your provider requires the full web address, please type it manually. The full name should look something like this: myburgershop.yourdomain.com where yourdomain.com is your actual domain.
    2. TTL: Use your provider default. If your provider doesn't have a default, please use 14400.
    3. Type: CNAME
    4. Record (Value): ecomm-dns-verify.corebridge.net
  3. Save the entry.

Contact Cyrious Ecommerce Team

Notify Cyrious Ecommerce Team that you wish to setup another Store on a Wildcard SSL that is already in place from an earlier Ecommerce setup. Also, inform them that the CNAME record has already been setup. This may take up to two business days to process.

Include the following information with your request:

  • Store ID = 2
  • Certificate Domain Name = *.yourdomain.com
  • CNAME Domain Name = myburgershop.yourdomain.com

New Standard Certification Setup

To use a Standard SSL for an Ecommerce Store, you'll need to complete the following steps. If you are familiar with web hosting, you can provide a completed PFX file with a password to our Ecommerce Team.

NOTE: This is only for pointing a single domain to an individual Store and will NOT work with subdomains.

Contact Cyrious Ecommerce Team

Notify Cyrious Ecommerce Team that you wish to receive a certificate request (CSR) for a Standard SSL. This may take up to two business days to process.

Please use our example below for the information to include with your request. This is just an example. All information should be updated to your information before being sent to the Cyrious Ecommerce Team.

  • Store ID = 1
  • Certificate Domain Name = yourstore.com OR shop.yourstore.com (where this is a single site not attached to existing domain)
  • Organization Name = ABC Signs, LLC
  • Organization City = Baton Rouge
  • Organization State = Louisiana
  • Organization Country = US
  • Type of Certificate: Standard

Create CNAME Record (based on shop.yourstore.com)

For your custom URL to work, you’ll also need to create a CNAME record for the custom URL you're planning to use. To do this, you’ll need to log into your domain/web hosting provider’s account management site that controls your domain’s DNS records.

Common domain hosting providers are GoDaddy.com, HostGator.com, BlueHost.com, and InMotionHosting.com. We recommend you review the documentation specific to your provider as some terminology may be different than what is listed below.

  1. Log into your hosting provider and navigate to the section where you can manage your domain's DNS settings.
  2. Following your hosting provider's documentation, to configure a new CNAME record with the following information:
    1. Name (Host): Enter in the subdomain you want to use for this CNAME record. For example, shop would be entered based on the example above. Most providers, such as GoDaddy, will auto-append you domain. If your provider requires the full web address, please type it manually. The full name should look something like this: shop.yourstore.com where yourstore.com is your actual domain.
    2. TTL: Use your provider default. If your provider doesn't have a default, please use 14400.
    3. Type: CNAME
    4. Record (Value): ecomm-dns-verify.corebridge.net
  3. Save the entry.

Create A & CNAME Record (based on yourstore.com)

For your custom URL to work, you’ll also need to create an A & a CNAME record for the custom URL you're planning to use. To do this, you’ll need to log into your domain/web hosting provider’s account management site that controls your domain’s DNS records.

Common domain hosting providers are GoDaddy.com, HostGator.com, BlueHost.com, and InMotionHosting.com. We recommend you review the documentation specific to your provider as some terminology may be different than what is listed below.

  1. Log into your hosting provider and navigate to the section where you can manage your domain's DNS settings.
  2. Following your hosting provider's documentation, to configure a new A record with the following information:
    1. Name (Host): @
    2. TTL: Use your provider default. If your provider doesn't have a default, please use 14400.
    3. Type: A
    4. Record (Value): 23.99.196.206
  3. Following your hosting provider's documentation, to configure a new CNAME record with the following information:
    1. Name (Host): *
    2. TTL: Use your provider default. If your provider doesn't have a default, please use 14400.
    3. Type: CNAME
    4. Record (Value): ecomm-dns-verify.corebridge.net
  4. Save the entry.

Purchase Standard SSL

Once you've created the CNAME record, purchase a Standard SSL using the CSR provided by the Cyrious Ecommerce Team. If your SSL provider requires the server type, select the IIS option. Once your certificate has been authenticated, reply to the Cyrious Ecommerce Team and attach the new digital certificate (CRT). When sending the CRT, please make sure the file is sent as a zip file as some email providers block the sending/receiving of these types of files. After Cyrious Ecommerce Team receives the new certificate, we will then activate the certificate for the appropriate Store. This process may take up to 5 business days. Once the certificate is correctly configured, you'll be able to use your new domain to access the Store.

Renewing Your SSL

You should monitor the expiration date of your SSL to avoid interruption to your website availability. We STRONGLY recommend you renew your SSL at least 4 weeks prior to its expiration date to allow enough time to generate and apply any new settings. If your certificate lapses, you will need to use the original Cyrious provided Store link until your certificate is updated.

Contact Cyrious Ecommerce Team

To renew your SSL, notify Cyrious Ecommerce Team at ecommercecyrious.com that you need a CSR to renew your SSL.

Wildcard Example

  • Store ID = 1
  • Certificate Domain Name = *.yourdomain.com
  • CNAME Domain Name = store.yourdomain.com
  • Organization Name = ABC Signs, LLC
  • Organization City = Baton Rouge
  • Organization State = Louisiana
  • Organization Country = US
  • Type of Certificate: Wildcard

Standard Example

  • Store ID = 1
  • Certificate Domain Name = yourstore.com
  • Organization Name = ABC Signs, LLC
  • Organization City = Baton Rouge
  • Organization State = Louisiana
  • Organization Country = US
  • Type of Certificate: Standard

Purchase Renewal SSL

Purchase the renewal SSL (standard or wildcard) using the CSR provided to you by the Cyrious Ecommerce Team. If your SSL provider requires the server type, select the IIS option. Once your certification renewal is complete, please reply to the Cyrious Ecommerce Team and attach the new digital certificate (CRT). When sending the CRT, please make sure the file is sent as a zip file as some email providers block the sending/receiving of these types of files. After the Cyrious Ecommerce Team receives the new certificate, we will then activate the certificate for the appropriate Store. This process may take up to 5 business days. Once the updated certificate is correctly configured, your Store is all set for the duration of the SSL certificate.

NOTE: If you want to switch from a Standard to Wildcard SSL or vice versa, you MUST notify Cyrious Ecommerce Team as part of your request to avoid broken Stores.

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