Error retrieving license information:

ERROR (EldSocketError): Socket Error # 10061

Connection refused.

The error occurred when upgrading Control (CHAPI).

Cause

The cause of this error was due to a TCP port being blocked by a hardware firewall. The TCP port will need to be open to allow communication to and from the Cyrious License Manager API.

Note: The TCP port and URI to the Control License Manager is restricted information. Please contact Cyrious Software Support for more information.

Determine if a hardware or software firewall is in place that is blocking TCP ports. If so, open the TCP ports being blocked.

Note: For added security, contact Cyrious Software Support to obtain the URI and port to bind the communication to. Cyrious Tech's see this link.