Error

Violation of PRIMARY KEY constraint 'Closeout_PK'. Cannot insert duplicate key in object 'dbo.Closeout'

Cause

The error appears when attempting to access any reports immediately after loading Control. This issue is caused by the -1 record in the Closeout table having a StoreID of -1 instead of 0.

Resolution #1

  1. Open SQL Management Studio
  2. Execute the SQL statement below
UPDATE Closeout SET StoreID = 0 WHERE ID = -1

Resolution #2

Upgrade to Control 5.1 or later.

Source

Contributor: Brandon R.

Date: 4/21/2014

Version Affected: Control 4.6

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